Raymond Group Chairman Gautam Singhania shares his appalling experience with the Lamborghinis set in Asia

Raymond Group chairman Gautam Singhania recently criticized Lamborghini’s leadership for their lack of response after his new Lamborghini Revuelto faced an electrical failure just 15 days after delivery

Raymond Group chairman Gautam Singhania recently criticized Lamborghini’s leadership for their lack of response after his new Lamborghini Revuelto faced an electrical failure just 15 days after delivery. On October 3, Singhania shared his frustration on social media, describing how the car malfunctioned during a test drive on Mumbai’s trans-harbor link. Singhania expressed his disappointment with Lamborghini’s India head, Sharad Agarwal, and Asia’s head, Francesco Scardaoni, who he says failed to reach out regarding his issue. Singhania’s post, highlighting the luxury brand’s lack of customer support, sparked significant reactions online.

Many users echoed his concerns, noting that this was unexpected from a brand of Lamborghini’s caliber, particularly in India’s growing luxury car market. Some commenters, like Sanjeev Mulchandani, emphasized the need for luxury brands to build meaningful connections with customers rather than focusing solely on sales. Real estate business coach Girish Chhalwani added that engaging with clients is crucial for trust and brand loyalty. Singhania’s experience has raised broader questions about international brands’ responsiveness in India, especially as domestic competitors gain popularity by offering stronger customer support.

[Image Source: Gautam Singhania @ X]