Online Reactions Pour In After Zomato’s Unusual Customer Service Reply

A student in Hyderabad recently shared her amusing yet frustrating experience with the food delivery service Zomato after receiving the wrong order

A student in Hyderabad recently shared her amusing yet frustrating experience with the food delivery service Zomato after receiving the wrong order. Ananya, a 19-year-old Computer Science Engineering (CSE) student, had ordered Chicken Manchurian but was instead delivered Chicken 65. When she raised a complaint with Zomato’s customer service, their response caught her off guard. The agent suggested she try the dish anyway, claiming, “We are sure you will love it.” Amused and bewildered, Ananya posted a screenshot of the conversation on X (formerly Twitter) with the caption, “average delivery experience.” Zomato’s unexpected suggestion to “please have it” quickly gained attention, with the post garnering over 6 lakh views, 16,000 likes, and hundreds of comments. Many users joined the conversation, sharing their humorous experiences with wrong orders.

Zomato, realizing the viral nature of the post, responded publicly, apologizing for the mishap and requesting Ananya to send her order ID or phone number to resolve the issue. The mix-up sparked numerous lighthearted reactions. Some users unfamiliar with Hyderabad’s famous dishes were curious about what they were missing, while others shared similar delivery mishaps. One user joked about receiving two non-veg sandwiches instead of one veg and one non-veg, only to be told the more expensive item should be appreciated. Another user humorously summarized the situation: “Zomato be like: Goods sold will not be returned.” While many empathized with Ananya’s experience, the incident highlighted the occasional quirks of food delivery services, providing a moment of shared humour for users nationwide.