Amazon’s Customer Services’ quality have deteriorated, lower than Pakistan’s GDP!
Mukund P. Unny, a Supreme Court advocate, recently shared a frustrating experience with Amazon India after ordering an iPhone 15, which quickly went viral.
Unny’s ordeal began when he decided to trade in his iPhone 13 for a new iPhone 15 through Amazon. Initially, the delivery went smoothly, with the Amazon delivery executive arriving at his home and completing the exchange process, including providing the necessary one-time password (OTP). However, the situation took a turn when the delivery executive requested an additional OTP, which Unny did not have. The delivery executive then contacted his supervisor, leading to confusion. Despite the Amazon app indicating the product had been delivered, Unny was persuaded by the supervisor to return the new phone with the promise that the exchange would be reattempted the next day. Unny complied, noting down the contact details of both the supervisor and the delivery executive. The next day, Amazon support advised Unny to wait until the month-end for the investigation results.
Eventually, he was informed that a refund could not be initiated, leading Unny to express his frustration on social media. He highlighted a potential scam involving the supervisor and delivery executive, pointing out that he still had his old phone. Unny’s post gained significant attention online, prompting a response from Amazon Help, which advised him to reach out via direct message for further assistance. It sparked a discussion among other users who shared similar negative experiences with the platform. Some recounted instances where their returned products were not properly marked as picked up, leading to financial losses. In a twist, Unny received another call from the supervisor, instructing him to hand over his current iPhone at a specified location, promising to deliver the new product within 24 hours. Suspecting a scam, Unny refused. Ultimately, Amazon initiated a refund, bringing some relief to Unny after a harrowing experience. He thanked supporters and expressed his relief at the resolution.
